Terms and Conditions

1. About us (ECTA s43(1) disclosures)

2. Our products and services

• Digital products: downloadable guides, playbooks, planners and kits (mostly PDF; some may be a .zip file). Each product page describes what it contains. Some guides are free.
• AI consulting and training: quoted separately. A written quote or proposal sets out the scope, price and timing, and these terms apply alongside it. If the quote and these terms conflict, the quote wins.

3. Prices and payment

• Prices are in South African Rand (ZAR) and are the full price you pay. As we are not VAT registered, no VAT is added. There are no other fees.
• Store payments are made on Yoco's secure hosted checkout by card, Apple Pay or Google Pay. Your card details are handled by Yoco, not us.
• Consulting and training are paid as set out in your quote or invoice.
• We may change prices, but a change does not affect an order you have already paid for. If a price is obviously wrong, we will tell you and you may cancel for a full refund.

4. How to buy, and reviewing your order

1. Choose a product and select buy.
2. You are taken to the Yoco checkout, which shows the seller (Cyrus Intelligence), the product amount and payment options.
3. Before you pay, you can review the amount, go back to correct your choice, or close the page to withdraw. Nothing is charged until you confirm payment. (ECTA s43(2))
4. The agreement is concluded when your payment is confirmed.

If we fail to give you the information in section 1 or the chance to review your order, you may cancel within 14 days of receiving the product (ECTA s43(3)).

5. Delivery

Digital products are delivered electronically. After Yoco confirms your payment, the site gives you a download link straight away. The link expires after 7 days, so please download and save your file promptly. Yoco also emails you a payment receipt. If anything goes wrong, email us with your payment reference and we will resend the link.

6. Your transaction record

Yoco shows a payment confirmation after checkout and emails you a payment receipt. Please save or print your confirmation and these terms. You can ask us for a copy of your transaction record at any time at [email protected].

7. Cooling-off, returns and refunds

Cooling-off under ECTA. ECTA s44 lets a consumer cancel an online purchase without reason within 7 days of receiving goods, or within 7 days of concluding an agreement for services. ECTA s42(2) excludes some transactions from this right, including services that began with your consent before the 7 days end, goods made to your specifications or clearly personalised, goods that by their nature cannot be returned, audio or video recordings or computer software that you have unsealed, and newspapers, periodicals, magazines and books.

Digital downloads. A digital file cannot be returned once it has been downloaded. For this reason, once you have downloaded a product, you cannot cancel the purchase under the cooling-off right and it is not refundable. If you have paid but have not yet downloaded the file, you may cancel within 7 days of purchase for a full refund: email [email protected] with your payment reference.

Faulty or wrong products. If a file is corrupted, incomplete, or not what the product page described, tell us and we will replace it or refund you in full. This does not affect your rights under the CPA.

Refunds are paid back to the original payment method within 30 days of your cancellation, as ECTA s44(3) requires.

Consulting and training bookings. You may reschedule a session free of charge if you give us at least 48 hours' notice. Cancellations are handled under CPA s17: you may cancel an advance booking, but a reasonable cancellation charge may apply. Where a session has started with your agreement, the ECTA cooling-off right does not apply to the part already delivered.

8. Licence to use digital products

All content on the site and in our products belongs to Cyrus Intelligence or its licensors and is protected by copyright. When you buy a product, we give you a personal, non-exclusive, non-transferable licence for your own use only. You may not resell, share publicly, upload, redistribute or pass off the content as your own, or use it to create a competing product, without our written permission.

9. AI services disclaimer

Our products and services explain how to use AI tools and help you design AI workflows and systems. AI tools can produce wrong, incomplete or biased output. Any AI output should be checked by a person before you rely on it, especially for legal, financial, medical or other high-stakes decisions. Results depend on your data, tools and how you use them, so we cannot promise specific time savings or business outcomes. Third-party AI tools (for example ChatGPT, Claude or Gemini) are governed by their own providers' terms, and their features and prices may change.

10. Liability

We will deliver our products and services with reasonable care and skill (CPA s54). To the extent the law allows, we are not liable for indirect or consequential loss, such as lost profits or data, arising from your use of our products, services or AI tools, and our total liability for any claim is limited to the amount you paid us for the product or service concerned. This does not limit liability for our gross negligence or wilful misconduct, or any right you have under the CPA or ECTA that cannot lawfully be excluded.

11. Using the website

Please do not misuse the site, try to bypass the payment process, or access areas not meant for you. Links to other websites are for convenience; we are not responsible for their content.

12. Privacy

How we handle personal information is explained in our Privacy Policy. Payments run on Yoco's secure checkout and the site is served over HTTPS.

13. Complaints and disputes

Please contact us first at [email protected] and we will try to resolve it quickly. If we cannot, you may approach the Consumer Goods and Services Ombud, the National Consumer Commission, or a court with jurisdiction.

14. Governing law

These terms are governed by the laws of the Republic of South Africa.

15. Changes to these terms

We may update these terms. The version on this page when you buy applies to that purchase.